The contact owns a 2014 Ford Fusion. The contact stated while driving 35 MPH, he heard a crunching sound coming from the vehicle and then the steering wheel locked. The contact was able to stop the vehicle and move over to the side of the road. The vehicle was then taken to the dealer to be diagnosed. The contact was informed that the steering gear was failing and the failure was similar to the failure in NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was contacted and a complaint was filed with the manufacturer. The manufacturer then referred the contact to the NHTSA for assistance. The failure mileage was 124,607.